As a Customer Success Manager at Salesfinity, you'll play a pivotal role in ensuring our clients' success and satisfaction. At our B2B SaaS startup, headquartered in San Francisco, we are on a mission to revolutionize sales automation and empower sales teams with real-time customer conversations and streamlined workflows. If you have a passion for building strong customer relationships and ensuring their ongoing success, this role is perfect for you.

Responsibilities:

• Build and nurture strong relationships with our clients, acting as their primary point of contact and advocate within Salesfinity.
• Collaborate closely with the sales and product teams to understand customers' needs, requirements, and challenges.
• Onboard new customers, ensuring a smooth and seamless implementation of our sales automation software.
• Proactively identify opportunities to enhance customers' experiences and drive product adoption.
• Conduct regular check-ins with clients, providing training, support, and guidance to maximize their usage and success.
• Troubleshoot and resolve customer issues, working closely with the technical team to ensure prompt resolutions.
• Monitor customer health and engagement, identifying potential churn risks and taking proactive measures to retain and grow accounts.

Requirements:

• Previous experience in a Customer Success or Account Management role within a SaaS or technology company.
• Excellent communication and interpersonal skills to build strong rapport with customers and internal teams.
• Strong problem-solving abilities to address customer challenges and provide effective solutions.
• Empathetic and customer-focused mindset, always striving to exceed customer expectations.
• Ability to understand technical concepts and communicate them clearly to both technical and non-technical audiences.
• Strong organizational skills to manage multiple customer accounts and prioritize tasks effectively.
• Positive and proactive attitude with the ability to thrive in a fast-paced, dynamic startup environment.

Nice to Haves:

• Familiarity with sales automation software or CRM systems.
• Experience working with cross-functional teams, such as sales, product, and technical teams.